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Lead Manager: Role Overview

A Lead Manager is responsible for overseeing the progress and performance of an office or department. This involves a range of activities, including:

  • Performance Monitoring: Creating progress reports and analyzing documentation.
  • Resource Management: Managing budgets and procuring necessary supplies.
  • Strategic Planning: Developing strategies for lead generation and achieving targets.
  • Team Leadership: Spearheading projects, motivating staff, and ensuring adherence to company policies.

Key Responsibilities

Lead Manager responsibilities can vary significantly but often include examples such as:

  • Team Leadership: Leading and managing teams to achieve optimal productivity.
  • Process Improvement: Defining and implementing processes and procedures for improved efficiency.
  • Social Media Management: Managing social media presence to increase visibility.
  • Employee Management: Managing payroll, performance evaluations, and development opportunities.
  • Customer Service: Handling customer service issues and resolving emergencies.
  • Compliance: Establishing and maintaining internal audit procedures for regulatory compliance.
  • Operational Management: Managing daily operations, delegating tasks, and managing inventory.
  • Mentoring and Coaching: Mentoring managers on various topics (change management, time management, etc.).
  • Service Delivery Improvement: Identifying and implementing opportunities to improve service quality.

Skills & Personality Traits

Lead Managers often possess a combination of technical and soft skills. Top skills based on resume analysis include:

  • Technical Skills:

    • Safety Procedures (Ensuring adherence to safety guidelines)
    • Sales Floor Management (Providing excellent customer service and product knowledge)
    • Gross Margin Management (Maintaining optimal profit margins)
    • Specialized Skills (e.g., PET, Product Knowledge, etc.)

  • Soft Skills (Essential for Effective Leadership):

  • Communication Skills: Clearly and persuasively conveying information.

    • Example: Managing hazardous materials communication and safety protocols.

  • Time-Management Skills: Effectively managing multiple tasks and deadlines. * Example: Accomplishing sales goals and meeting deadlines effectively.

  • Leadership Skills: Coordinating resources, people, and policies to direct the organization.

    • Example: Receiving recognition for exceptional leadership and operational management.

  • Problem-Solving Skills: Identifying and resolving organizational issues.

    • Example: Developing risk management plans and coordinating
    • issue resolution.

Lead Manager Post-Issue Responsibilities

The lead manager's responsibilities extend beyond the initial offering and continue until the issue process is complete, covering all issue-related matters. This includes:

  • (1) Ongoing Responsibility: The lead manager remains responsible until the completion of the entire issue process and any subsequent issue-related matters.

  • (2) Monitor Redressal: Regularly monitor and facilitate the resolution of investor grievances arising from any issue-related activities.

  • (3) Responsibilities Continue Until: The lead manager remains responsible until all applicants have received:

    • Securities certificates.
    • Credit to their demat accounts.
    • Refund of application monies (if applicable).
    • The issuer has entered into a listing agreement with the stock exchange and listing/trading permission is obtained.

  • (4) Coordinate with Intermediaries: The lead manager is responsible for coordinating and monitoring with:

    • Registrars to the issue.
    • Various intermediaries. This coordination should occur regularly after the issue's closure. The goal is to monitor the flow of applications (from syndicate members, collecting bank branches, or self-certified syndicate banks (SCSBs)), application processing (including ASBA applications), and all related matters. This continues until:
    • The basis of allotment is finalized.
    • Securities are credited to the demat accounts of allottees.
    • ASBA accounts are unblocked/refund orders are dispatched.
    • Securities are listed (if applicable).

Reporting to SEBI

  • (5) Report Omissions/Commissions: Any act of omission or commission by intermediaries noticed by the lead manager(s) must be reported to SEBI (the Board).
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